Please read the following 8 policies carefully prior to placing your order. If you place an order with dress, you are thereby agreeing to abide by these policies.
The policies outlined below are for dress online/phone order purchases only. In-store purchases are subject to dress in-store policies, which are available at our physical location.
Return and Exchange Policies:
1. dress does not offer cash or credit card refunds. All returns are for exchange or store credit only (except for purchases shipped internationally, which are FINAL SALE.)
2. All returns and exchanges must first be approved by dress. All requests for returns/exchanges must be made within 7 days of the original delivery date, either by phone (617-424-7125) or by email at firstname.lastname@example.org.
3. dress reserves the right to deny requests if the reasons for exchanges/returns do not meet our return policy requirements.
4. All returned merchandise must be unworn, unwashed, and unused with all original price tags intact.
5. SALE MERCHANDISE AND ACCESSORIES (INCLUDING HANDBAGS AND JEWELRY) ARE FINAL SALE. No exchanges. No returns. No price adjustments. Sale merchandise is NOT returnable under any condition.
6. dress reserves the right to deny credit if the condition of the returned merchandise does not meet our return policy and standards.
7. If merchandise is damaged on its way to you, please contact us by email at:email@example.com before sending it back to us.
8. dress will grant up to 2 exchanges for eligible phone/online orders. Any exchanges beyond the standard 2 times are subject to approval. Any shipping costs incurred to return the merchandise to dress are the responsibility of the customer.
Before sending out your exchange/return package, please contact dress by email at firstname.lastname@example.org. dress will issue you a Return Authorization number (RA#) via email. Please write this number on the outside of your package. WE WILL NOT ACCEPT PACKAGES WITHOUT AN RA#.
Merchandise for return or exchange must be packaged and postmarked within 7 days from the issuance of the RA#.
Returns/exchanges are processed within 5-7 business days after we receive the merchandise. You will receive a confirmation by email when your return/exchange is processed.
dress will not be able to process your return/exchange without having your original order sent back to us.
If the same merchandise is not available for exchange, you will be issued a store credit for the original purchase price of the merchandise, excluding the original shipping cost, which will be mailed to you.
Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. In such a case, we will send you a return label via email at our cost.
After you have received your RA# and your package is clearly labeled with the RA number, send your package to the following address:
221 Newbury Street
Boston, MA 02116
Final Sale Items: Sale merchandise and accessories (including handbags, jewelry, fragrances and candles) are FINAL SALE. No exchanges. No returns.
Please refer to our Return Policy for further details.
Discounted/promotional purchases, or purchases made with gift certificates, are eligible for exchange or credit only. No refunds will be issued.